Privacy Policy

1. Who we are

Employee Performance Portal ("EPP", "we", "us") is a product of Radcom Software Services LLC, a company registered in the United States. This policy explains what personal information we handle when you use our website and the EPP service, and the choices you have.

2. Information we collect

Account & contact information

When a company registers, and when its administrators and team members are added, we collect information such as company name, a person's name, work email address, and phone number. This lets us create accounts, sign people in, and contact you about the service.

Billing information

Payments are processed by our payment provider, Stripe. We receive confirmation of payment and basic billing details, but we do not store your full card number on our systems.

Content your team uploads ("Customer Content")

Each subscribing company gets its own private workspace. The company's employees and support staff enter their work and performance information into that workspace. We store this content securely on the company's behalf. The company decides what goes in and is responsible for it; we do not sell it, rent it, or use it for advertising, and we do not use it to train advertising or marketing systems.

Technical & usage information

To keep the service reliable and secure, we automatically record basic technical data such as sign-in activity, device and browser type, and IP address. We use this for security, troubleshooting, and improving the service.

3. How we use information

• To provide, maintain, and secure the service;
• To process payments and manage subscriptions;
• To respond to support requests and communicate about the service;
• To detect, prevent, and investigate misuse or security issues;
• To meet legal and regulatory obligations.

4. How information is shared

We do not sell personal information. We share it only in these limited ways:

• Service providers who help us run EPP under confidentiality obligations — for example Stripe (payments) and Google Cloud / Firebase (secure hosting and database).
• Legal reasons — if required by law, regulation, or valid legal process, or to protect the rights and safety of users and the public.
• Business transfer — if Radcom Software Services is involved in a merger, acquisition, or sale of assets, information may transfer as part of that transaction, subject to this policy.

5. Each company's data is kept separate

The service is designed so that each company's workspace is private to that company, and one company's users are not given access to another company's data. We use access controls and encryption to support this separation. No method of storage or transmission is ever 100% secure, so while we work hard to protect your information, we cannot promise absolute security.

6. Data retention

We keep account and content information for as long as your account is active and as needed to provide the service. After an account is closed, we delete or de-identify information within a reasonable period, unless we must keep it to meet a legal obligation or resolve a dispute.

7. Your choices and rights

Depending on where you live, you may have rights to access, correct, or delete personal information about you, or to object to certain uses. Because much of the information in a workspace is controlled by the company you belong to, we may direct some requests to that company. To make a request, contact us using the details below and we will respond as required by applicable law.

8. Children

EPP is a workplace tool intended for business use. It is not directed to children, and we do not knowingly collect personal information from anyone under 16.

9. Where data is handled

Radcom Software Services LLC is based in the United States, and information is stored and processed in the United States. If you access the service from another country, you understand that your information will be handled in the U.S.

10. Changes to this policy

We may update this policy from time to time. When we make material changes, we will update the date above and, where appropriate, notify account administrators.

Cookie Policy

1. What cookies are

Cookies are small text files stored on your device by your browser. They let a website remember things like whether you are signed in. Similar technologies (such as local storage) work in comparable ways, and this policy covers those too.

2. Cookies we use

Strictly necessary

These keep the service working — for example, keeping you signed in during a session, remembering your workspace, and protecting against fraud and abuse. The service cannot function properly without them, so they cannot be switched off from within the app.

What we do not use

We do not use cookies for advertising, and we do not use cross-site tracking or sell information gathered through cookies.

3. Third-party cookies

When you make a payment, our payment provider Stripe may set cookies to process the transaction securely and help prevent fraud. These are governed by Stripe's own policies.

4. Managing cookies

You can control or delete cookies through your browser settings. Please note that blocking the strictly necessary cookies will prevent you from signing in and using the service.

5. Changes to this policy

If we begin using additional cookies — for example, analytics to understand how the service is used — we will update this policy and, where required, ask for your consent first.

Terms of Service

1. Agreement to these terms

These Terms of Service ("Terms") are a legal agreement between Radcom Software Services LLC ("we", "us") and the company or person that registers for or uses Employee Performance Portal ("you"). By creating an account or using the service, you agree to these Terms. If you are agreeing on behalf of a company, you confirm you are authorized to do so.

2. The service

EPP is a subscription-based software service that lets a company track and manage its team's work and performance information in a private online workspace. We may add, change, or remove features over time to improve the service.

3. Accounts and your responsibilities

• You are responsible for the accounts you create, including administrator and team-member logins, and for keeping login credentials secure.
• You agree to provide accurate registration information and to keep it up to date.
• You are responsible for the activity that happens under your accounts.

4. Fees and payment

Use of the service requires an annual account fee, and additional charges may apply for seats or other paid features as described at sign-up. Payments are handled by Stripe. Fees are stated exclusive of taxes, which you are responsible for where applicable. Except as stated in our Refund & Cancellation Policy, fees are non-refundable.

5. Your content

You keep ownership of the information your team uploads ("Customer Content"). You grant us the limited permission needed to host, store, process, and display that content solely to provide the service to you. You are responsible for your Customer Content and confirm that you have the right to upload and use it, and that doing so complies with applicable laws — including employment, privacy, and anti-discrimination laws.

6. Acceptable use

You agree not to:

• use the service for any unlawful purpose or in violation of any applicable law;
• attempt to access, interfere with, or disrupt another company's workspace, accounts, or data;
• probe, scan, or attempt to breach the security of the service without authorization;
• upload malicious code, or misuse the service in a way that harms EPP or other users;
• resell or provide the service to third parties except as expressly permitted.

7. Confidentiality and separation of workspaces

The service is designed so each company's workspace is private to that company. We use technical and organizational measures to support this separation, and we treat your Customer Content as confidential.

8. Our intellectual property

We and our licensors own all rights in the EPP software, design, and brand. These Terms do not transfer any of those rights to you; you receive only the right to use the service during your subscription.

9. Suspension and termination

You may stop using the service at any time as described in our Refund & Cancellation Policy. We may suspend or terminate access if you breach these Terms, fail to pay, or use the service in a way that creates risk or legal exposure. On termination, your right to use the service ends and we will handle your data as described in our Privacy Policy.

10. Disclaimers

The service is provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties not expressly stated, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted or error-free.

11. Limitation of liability

To the fullest extent permitted by law, we will not be liable for indirect, incidental, special, or consequential damages, or for lost profits or data. Our total liability for any claim relating to the service is limited to the amount you paid us for the service in the twelve months before the claim.

12. Indemnity

You agree to defend and indemnify us against claims arising from your Customer Content, your use of the service, or your breach of these Terms or of applicable law.

13. Governing law

These Terms are governed by the laws of the Commonwealth of Virginia and applicable U.S. federal law, without regard to conflict-of-law rules. Disputes will be handled in the courts located in Virginia, unless applicable law requires otherwise.

14. Changes to these terms

We may update these Terms from time to time. When we make material changes, we will update the date above and, where appropriate, notify account administrators. Continued use after changes take effect means you accept the updated Terms.

Refund & Cancellation Policy

1. Annual account fee

The annual account fee is refundable in full if you request a refund within 14 days of your first payment and have not made substantial use of the service. After 14 days, the annual account fee is non-refundable.

2. Seat funds and add-ons

Seat charges renew automatically for each 30-day term to keep your team's access active, and are non-refundable once a term has started — but a seat stays active for the full period you paid for. You can turn off renewal or remove a seat at any time to stop future charges.

3. Cancelling your subscription

You can cancel at any time by contacting us at the email below. When you cancel, your account stays active until the end of the period you have already paid for, and it will not renew after that. Cancelling does not, by itself, trigger a refund of amounts already paid, except within the 14-day window described above.

4. Renewals

Your account fee and seats auto-renew for another term unless you cancel before the renewal date. There is no lock-in — you can cancel anytime, and we make renewal dates and amounts clear at sign-up and in your account.

5. How to request a refund or cancel

Email our contact form from the address on your account. Please include your company name so we can locate your account. We aim to respond promptly, and eligible refunds are returned to your original payment method through Stripe.

6. Chargebacks

If you believe a charge is incorrect, please contact us first — we would like the chance to make it right before you dispute a charge with your bank.

Data Processing Agreement

1. Roles

For the personal information contained in your Customer Content, your company is the "controller" (you decide why and how it is used) and Radcom Software Services LLC is the "processor" (we handle it on your instructions to provide the service).

2. Scope and purpose

We process Customer Content only to provide, secure, and support the EPP service, and only as instructed by you through your use of the service or in writing. We will not use Customer Content for our own unrelated purposes.

3. Our commitments as processor

• Confidentiality: personnel authorized to handle Customer Content are bound by confidentiality obligations.
• Security: we maintain technical and organizational measures appropriate to the risk, including encryption in transit and at rest, access controls, and separation of each company's workspace.
• Assistance: we will provide reasonable help so you can respond to requests from individuals exercising their data rights, and to meet your own security and breach-notification duties.
• Breach notification: if we become aware of a security breach affecting your Customer Content, we will notify you without undue delay and share what we know.
• Deletion or return: on termination, we will delete or, on request, return Customer Content within a reasonable period, except where we must retain it by law.

4. Sub-processors

You authorize us to use vetted sub-processors to run the service — currently Google Cloud / Firebase (hosting and database) and Stripe (payments). We remain responsible for their handling of Customer Content and require them to protect it to a comparable standard.

5. International handling

Customer Content is stored and processed in the United States, where Radcom Software Services LLC operates.

6. Cooperation

On reasonable request, we will provide information you need to confirm we are meeting these commitments.

7. Term

This agreement applies for as long as we process Customer Content on your behalf and forms part of the Terms of Service between us.